Staff Orientation: Difference between revisions

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Especially [https://wiki.tripsit.me/wiki/Category:Guides index of Guides]
Especially [https://wiki.tripsit.me/wiki/Category:Guides index of Guides]


= Basic Tripbot Commands =
= Basic Staff Commands =


This section will cover a few basic tripbot commands you'll need. You can find more information about there [http://wiki.tripsit.me/wiki/List_of_IRC_bot_commands here] or by asking another staff member.
This section will list the basic tripbot commands you'll use in the course of your activity as staff, split up by position. You can find information about how to use the commands, and about the wider set of commands available at [http://wiki.tripsit.me/wiki/List_of_IRC_bot_commands here], or by asking another staff member. You can also find this information, along with some usage guidelines, on the individual position orientation pages.


== Notifications ==
== TripSitter ==


Notifications are a main source of communication on our network. As a tripsitter, you will receive general notifications and updates via tripbot notifications in PM. Tripbot also automatically generates reports for tripsitting encounters, which you can monitor in the #tripsitters channel.
* ~notify
* ~timeout


You're not required to do notifications for tripsitting encounters, however if you would like to go above and beyond, you can certainly make a new notify with extra details not contained in the first notify, called an update notification. The details of how to send an update notify are so:
== Guardian ==


'''Syntax: /msg tripbot ~notify <#room> <message> <@assistant> <#drug> <#update>'''
* ~notify
* ~timeout
* ~quiet
* ~unquiet
* ~warn
* ~addnote


* <#room> is the room that you want the command to be sent to. Everyone voiced in that room will receive the notification. You need to prefix this with #.
== Moderator ==


* <user> is the nickname of the user who was assisted and should always be the first word in the notify. Tripbot automatically attaches the host of the first word to the notify.
* ~notify  
 
* ~timeout
* <message> is whatever the new information is. Maybe someone's experience quickly spiraled downhill, or perhaps they improved!
* ~quiet
 
* ~unquiet
* <@assistant> are other people in the channel who helped you out with the <user>. You need to prefix each assistant with a @ before their username.
* ~warn
 
* ~addnote
* <#drug> is the name of the drug which was involved, you can include one or more which were involved.
* ~nban
 
* ~nunban
** If a drug has many aliases, any are acceptable. For example, #alprazolam is just as good as #xanax.
 
** If the encounter involved more general questions about a particular class of drug, you can use e.g. #psychedelics.
 
* <#update> This signifies that the notify you're sending is not for a new person, but updating the status of someone who has already been helped.
 
Examples:
 
* ~notify #tripsit Tripsitme_8192 came back in to let us know that they got a friend to watch over them.
 
* ~notify #tripsit Tripsitme_8192 @toasterlizard also helped #update.
 
You are also encouraged to use the function to notify #teamtripsit if you wish to send announcements to other staff. Use this as much as you'd like. Notifications sent to you while offline will be stored and you'll be notified of them when you next log into IRC.
 
== #tripsit Entry Alerts ==
 
Entry Alerts will alert you when a previously unrecognised user enters #tripsit who may potentially need help.
 
~gettripsitentries to receive them, ~notripsitentries to stop receiving them.
 
== Report ==
 
'''Syntax: /msg tripbot ~report <#room> <user> <message>'''
 
As a Tripsitter, this command will primarily be used to get the attention of more staff to a problem user in channels besides the #tripsit channels or #sanctuary. This will send a notice to everyone voiced in the room reported to. In dealing with a report, you will have the ability to ~quiet users (explained below), and we ask that you send a ~notify to #teamtripsit to acknowledge that staff has followed through on the report and what the outcome was. Encourage regular users to employ use of this command, we rely on reports to know when things are not right.
 
Example: /msg tripbot ~report #drugs Teknos is being a jerk.
 
==Note==
 
"Syntax: /msg tripbot ~addnote <user> <message>
 
This command is for adding notes to users. The user won't get notified about it. The intention is to put information in here that you find relevant. Some examples would be if you quieted a user and forgot to put in a reason. You've given a user a verbal warning or if a user is asking about dangerous combos / refusing HR advice.
 
== Quiet ==
 
'''Syntax: /msg tripbot ~quiet [time(<integer><units>)] <user> <reason>'''
 
[time] is optional if you intend to manually remove the quiet when the situation has passed, where <integer> is a number and <units> is either h or m, for hours or minutes respectively.
 
Example: (in either #tripsit, its overflow channels or #sanctuary) ~quiet 5m Teknos Being a jerk.
 
This command can be given to users to give them a 'time out' in a room. This will prevent the user from talking, but only in this room. You can set the time limit to your discretion, but generally small issues don't need more than a 5-10 minute quiet to get the point across. There is a
 
== Timeout ==
 
'''Syntax: /msg tripbot ~timeout [channel] <user> <reason>'''
 
In other channels, such as #drugs, we prefer that tripsitters use the ~timeout command, which will quiet a user for a ten minute period. If a user is given three timeouts within an hour, then they will be permanently quieted until a moderator can review the situation.
 
The channel argument may be omitted if you run the command in the channel, rather than in PM to tripbot.


= Applications and New Staff =
= Applications and New Staff =

Revision as of 08:40, 16 May 2018

Introduction

This document is the primary staff orientation document. It includes a general overview of the network, and coverage of staff members‘ duties, responsibilities, and expectations. Articles containing additional information, including specific information related to particular staff roles will also be linked from here. Please ensure that you are familiar with these articles, as they will teach you what you need to know to perform your role.

History

The TripSit network was founded by Techno_shaman (Teknos) in reddit.com/r/tripsit on September 26th, 2011. It progressed into an IRC channel on September 2, 2012 and continues to increase its focus around harm reduction and providing a safe community for the world's Psychonaut community. It has since grown into a website, live web radio, and social network. So far, we have helped countless people in many different ways. We have been featured by MAPS and we've had several news articles written about us. We're currently expanding our social network and working on developing a real-life presence at festivals and concerts, and you're invited to be a part in the next step in growing our network.

Staff Duties and Guidelines

Staff members are positive, nice, respectful and professional in their dealings with members whether regular or staff; they represent the entire network! We want people who have leadership skills and can enforce rules while still promoting a positive environment. They guide conversation to an acceptable level of quality by being firm, while maintaining a positive and supportive attitude.

All staff members agree to uphold the code of conduct.

Keep the Peace

You will be expected to know the network policies and procedures as listed here. Regardless of their role, staff will enforce our rules, recognize misinformation, request citations when needed, and deal with trolls. Remember: No info > bad info. If a user is trolling, becoming overly aggressive, or otherwise causing a problem, staff may ~quiet (syntax below) them in #tripsit and #sanctuary, and ~report them in other channels. Non-staff are welcome to ~report them, and a staff member will come by to take care of it.

Populate other channels

Move conversations to appropriate channels, for example: #psychonaut' for spiritual talk, #lounge for general chat, #psychopharm for chemistry discussion, #sanctuary for positive trip environment' and #tripsitvip for regulars chat.

Be Involved

Try to get involved with the various other TripSit projects. Learn to DJ, contribute to the Wiki. Contribute Contribute Contribute! We want you on the team! We want your input! Speak to operators or admins to find out what you can work on.

Staff Roles

While we want all of our staff members to be role models and regular contributors. All staff supervise and advance a part of the TripSit network. Please ensure you are familiar with the role-specific orientation documents linked below.

  • TripSitters – These are the backbone of the network. Providing assistance in our tripsitting channels, and limited user management.
  • Guardians – Entry-level position maintaining a positive environment, often with a focus on a particular channel. Limited moderation powers.
  • Moderators – Keeping the peace and ensuring a positive environment throughout the network.

Communication and Resources

Communication is extremely important and as such our team communicates in a number of different ways.

IRC

Required Staff Channels

All staff members should be on at least these channels:

  • #tripsit', #tripsit1, #tripsit2, #tripsit3': Our flagship channels for immediate assistance. Please idle here and if you see someone ping you with the !tripsit or ~tripsit command do your best to respond. Remember: KIP! (Keep it positive!)
  • #tripsitters: Our "control room" for discussing and managing experiences in #tripsit. Use this channel to discuss tripsitting cases, and to help other tripsitters.
  • #drugs: This channel is not your main priority but you are welcome to help guide the conversation here. This channel is by far our network's busiest channel.
  • #teamtripsit: This is our primary staff communication channel. Please put this on your autojoin to discuss events on the network with other staff. Don't be afraid to reach out and ask questions! This is a channel for all staff to discuss network issues. #tripsit issues take priority here and social chat will need to stop if a tripsitter needs assistance. You may be asked to move a social conversation to #tripsitvip if it is quiet.

Other Staff Rooms

  • #tripsit.me: This is the meta-TripSit channel. We discuss things that impact the network outside of IRC or when a serious issue needs to be talked about in a quieter room. Tripsitters are welcome to join to discuss a particular issue but not to idle. Other non-staff may join this room to discuss an issue with the upper-admin team, but they are not allowed to idle after their issue is resolved.

Other

TripCloud

TripCloud is our document handling platform, hosted here. We have a large amount of documents here on different subjects.

  • Only staff members have access to the cloud by default. Message an admin if you lack access.

Emails

Staff members are entitled to an @tripsit.me email address. This email should be used for staff communication only.

/r/tripsit subreddit

Remember that a fair amount of tripsitting happens on the /r/tripsit subreddit, so try to check there frequently for anyone who needs help! If you're a heavy reddit user, you can ask Teknos to be made a moderator on the subreddit. Once this happens, you will be asked to comment and flair posts.

Wiki

This Wiki is a good source for information about the network, harm reduction information and staff information. Especially index of Guides

Basic Staff Commands

This section will list the basic tripbot commands you'll use in the course of your activity as staff, split up by position. You can find information about how to use the commands, and about the wider set of commands available at here, or by asking another staff member. You can also find this information, along with some usage guidelines, on the individual position orientation pages.

TripSitter

  • ~notify
  • ~timeout

Guardian

  • ~notify
  • ~timeout
  • ~quiet
  • ~unquiet
  • ~warn
  • ~addnote

Moderator

  • ~notify
  • ~timeout
  • ~quiet
  • ~unquiet
  • ~warn
  • ~addnote
  • ~nban
  • ~nunban

Applications and New Staff

If you or someone you know wants to join Team TripSit then direct them to this page.

Retrieved from "http://wiki.tripsit.me/index.php?title=Staff_Orientation&oldid=5630"