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Based on your commendable performance, your willingness to help out, and your positive attitude towards the people here, you are now a part of Team Tripsit as a Tripsitter. On this page is some vital information and a good reference for the network and staffing to help you perform well in your new position! Please review all of the following points and return here or ask another staff member if you have any questions.
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= Introduction =
  
= History =
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Our primary goal as TripSit is to tripsit the universe. As such, Tripsitters are the backbone of our network, and their function is to provide assistance to drug users throughout the network - primarily in our tripsitting channels. Without their selfless efforts we would not be here today. Each of us have stepped up in the #tripsit rooms to help people and it's a rite of passage to advance to other positions in the network. As such we have fairly high standards for our tripsitters and expect the best of them.
 
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The TripSit network was founded by Techno_shaman (Teknos) in reddit.com/r/tripsit on June 1st, 2012. It progressed into an IRC channel on September 2, 2012 and continues to increase it's focus around harm reduction and providing a safe community for the world's Psychonaut community. It has since grown into a website, live web radio, and social network. So far, we have helped countless people in many different ways. We have been featured by MAPS and we've had several news articles written about us. We're currently expanding our social network and working on developing a real-life presence at festivals and concerts, and you're invited to be a part in the next step in growing our network.
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= Staff Duties and Guidelines =
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Staff members are positive, nice, respectful and professional in their dealings with members whether regular or staff; they represent the entire network! We want people who have leadership skills and  can enforce rules while still promoting a positive environment. They guide conversation to an acceptable level of quality by being guiding and firm, while maintaining a positive and supportive attitude.
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We want all of our staff members to be role models and regular contributors. All staff supervise and advance a part of the TripSit network. We expect them to be able to devote a reasonable amount of time to TripSit  projects, including: Nexus, Wiki, a TripSit affiliated IRC channel, the Official TinyChat, Twitter, and future TripSit projects. Contribute Contribute Contribute! We want you on the team! We want your input!
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== Tripsitting ==
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Our primary goal as TripSit is to tripsit the universe.
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Tripsitters are the backbone of our network. Without their selfless efforts we would not be here today. Each of us have stepped up in the #tripsit room to help people and it's a rite of passage to advance to other positions in the network. As such we have fairly high expectations of our tripsitters and expect the best of them.
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Never be afraid to defer a question to another member of the team by asking in #teamtripsit or even by using the '~tripsit user' command to call for help. Remember that no information is always preferable to incorrect information.
 
Never be afraid to defer a question to another member of the team by asking in #teamtripsit or even by using the '~tripsit user' command to call for help. Remember that no information is always preferable to incorrect information.
  
When the encounter is over you must send a notify to tripbot (syntax below) detailing how it went. See [Notifications #notifications].
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You can find a guide on how to TripSit users [http://wiki.tripsit.me/wiki/How_To_Tripsit_Online here]. Please also make sure you are familiar with our general [https://wiki.tripsit.me/wiki/Orientation staff orientation].
  
Check out our [http://wiki.tripsit.me/wiki/How_To_Tripsit_Online tripsitting guide].
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== Redirecting Users ==
  
If a user is trolling, becoming overly aggressive, or otherwise causing a problem, you may ~quiet (syntax below) them in #tripsit, and ~report them in other channels.
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There's no telling when a serious case will come in that could seriously alter the mood of other people in the room. It can also become quite chaotic and difficult for people under the influence when there are multiple conversations going on in the room at once. For these reasons we attempt to keep the assistance channels relatively clear for users who are in need of help. We do so by assessing the situation of the person, and then suggest they join another room on the network if necessary. Also, sometimes a user enters the channel looking for general chat. In both of these situations, you can direct them to an appropriate channel.
  
== Enforce Rules ==
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Some good channels to keep in mind for different circumstances are:
  
You will be expected to know the network policies and procedures as listed [http://wiki.tripsit.me/wiki/IRC_rules here]. Regardless of their role, staff will enforce our rules, recognize misinformation, request citations when needed, and deal with trolls. Remember: No info > bad info.  
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* #drugs - For when the person has high-energy and wants a super-active chat. Avoid suggesting this channel if the person is easily confused or in a fragile mental state.
  
== Populate other channels ==
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* #lounge - Generally a lot more quiet than #drugs, this room can be used as a back-up room if #sanctuary is too crowded, or for smaller chats with people who want to socialize, but not in #drugs
  
Move conversations to appropriate channels: IE: #psychonaut for spiritual talk, #psychopharm for chemistry discussion, #sanctuary/#tripsitvip for slower, denser chat and the Nexus for blogs for trip reports.
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* #sanctuary - You are encouraged to use #sanctuary as a place to send users who are on drugs but would rather have lighter, more positive, conversation than #drugs. If a user is on drugs, and needs a quieter chat or perhaps some lighter tripsitting, or if #tripsit is already busy, attempt to redirect them to #sanctuary. This room has enforced positivity knowing that people who are currently on substances will be here. Avoid sending more rambunctious or loud users here.
  
== Be Involved ==
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If a user is on a substance and being spoken to, though not in any particular 'trouble', there is no need to move them to another room as a matter of urgency unless there is another situation happening in the channel - though these cases should eventually be moved to #sanctuary. You can take your time to make sure they're okay before moving them.
  
Try to get involved with the various other TripSit projects. Get a Nexus account, learn to DJ, contribute to the Wiki. Contribute Contribute Contribute! We want you on the team! We want your input! Speak to operators or admins to find out what you can work on.
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'''General drug questions may be answered in the assistance channels, there is no need to redirect these cases unless the rooms are busy.'''
  
= Communication and Resources =
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== Managing Tripsitters ==
  
Communication is extremely important and as such our team communicates in a number of different ways.
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The #tripsitters channel is our control room for discussing and managing tripsitting encounters. As a tripsitter staff member you will be expected to lead other people who are helping in providing an organised and quality tripsitting experience to our users.
  
== IRC ==
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This involves pulling people who are helping out in the assistance channels into #tripsitters, and using it to give tips and help to people who are helping. You can also monitor this channel to see a summary of activity in the assistance channels, and receive alerts for when somebody needs help or may not be receiving help (are talking to themselves in the channel).
  
=== Required Staff Channels ===
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== Emergency Situations ==
  
All staff members should be on at least these channels:
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Rarely, a user who joins an assistance channel is in a state beyond help. This can arise from them simply being unresponsive or refusing to accept advice in the face of dangerous behaviour, or in the case that the user needs to seek medical attention. In such a case, it's acceptable to ~quiet the user in #tripsit, with a note of what the user needs to do. For example, in the past we have quieted users with the reason of "Call EMS immediately".
  
* '''#tripsit''': Our flagship channel for immediate assistance. Please idle here and if you see someone ping you with the !tripsit or ~tripsit command do your best to respond. Remember: KIP! (Keep it positive!)
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Since these cases are rare and these measures should not be applied lightly, it's generally a good idea to discuss the user in #teamtripsit and get some confirmation that we cannot help. If the user continues to cause problems on the network after being quieted in the assistance channel, refer the situation to a moderator. If you need immediate help with a situation and can't get anyone to respond in #teamtripsit, using the ~teamtripsit command will ping everyone in the channel, hopefully getting someone's attention.
* '''#drugs''': This channel is not your main priority but you are welcome to help guide the conversation here. This channel is by far our network's busiest channel.
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* '''#teamtripsit''': This is our primary staff communication channel. Please put this on your autojoin to discuss events on the network with other staff. Don't be afraid to reach out and ask questions! This is a channel for all staff to discuss network issues. #tripsit issues take priority here and social chat will need to stop if a tripsitter needs assistance. You may be asked to move a social conversation to #tripsitvip if it is quiet.
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=== Other Staff Rooms ===
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== Crowding ==
  
*'''#tripsit.me''': This is the meta-tripsit channel. We discuss things that impact the network outside of IRC or when a serious issue needs to be talked about in a quieter room. TripSitters are welcome to join to discuss a particular issue but not to idle. Other non-staff may join this room to discuss an issue with the upper-admin team, but they are not allowed to idle after their issue is resolved.
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If a user is already being helped, use your common sense to decide whether you should get involved in the situation. If a person is already receiving adequate help then it is often better to just keep an eye on the situation to ensure this continues, or advise in #teamtripsit - overcrowding a user under the influence can often be confusing.
  
*'''#nexus''': Where we hold our weekly meeting.
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If you are entering an on-going tripsitting session, try to either read the scrollback or read any notifications made for this user to gain the wider context before joining the fray.
  
=== Weekly Meetings ===
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= Commands =
  
We have weekly meetings every Sunday at 23:30. The pad for the current month can be found on TitanPad
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This section contains some specific usage information for commands relevant to tripsitter staff.
  
== Other ==
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== Notifications ==
  
=== Titanpad  ===
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As a tripsitter, you will receive general notifications and updates via tripbot notifications in PM. Tripbot also automatically generates reports for tripsitting encounters, which you can monitor in the #tripsitters channel.
  
Titanpad is our document handling platform, hosted [http://tripsit.titanpad.com/ here]. We have a large amount of documents here on different subjects. The main document that we use is the monthly staff meeting pad. In this document you are encouraged to put your thoughts on the different happenings of the network. Please check the month and go to the corresponding pad.
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You're not required to do notifications for tripsitting encounters, however if you would like to go above and beyond, you can certainly make a new notify with extra details not contained in the first notify, called an update notification. The details of how to send an update notify are so:
  
*Only staff members have access to the Titanpad by default.
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'''Syntax: /msg tripbot ~notify <#room> <message> <@assistant> <#drug> <#update>'''
*Only make a pad password protected if you have consulted with one of the admins about the contents of the pad.  Admins have access to password protected pads.
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=== Emails ===
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* <#room> is the room that you want the command to be sent to. Everyone voiced in that room will receive the notification. You need to prefix this with #.
  
Staff members are entitled to an @tripsit.me email address if they want one. Contact reality if you do.
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* <user> is the nickname of the user who was assisted and should always be the first word in the notify. Tripbot automatically attaches the host of the first word to the notify.
  
=== r/TripSit subreddit ===
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* <message> is whatever the new information is. Maybe someone's experience quickly spiraled downhill, or perhaps they improved!
  
Remember that a fair amount of tripsitting happens on the r/tripsit subreddit, so try to check there frequently for anyone who needs help!
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* <@assistant> are other people in the channel who helped you out with the <user>. You need to prefix each assistant with a @ before their username.
  
=== Wiki ===
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* <#drug> is the name of the drug which was involved, you can include one or more which were involved.
  
This Wiki is a good source for information about the network, harm reduction information and staff information.
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** If a drug has many aliases, any are acceptable. For example, #alprazolam is just as good as #xanax.
  
=== Admin One-on-One == =
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** If the encounter involved more general questions about a particular class of drug, you can use e.g. #psychedelics.
  
Admins (Teknos, reality) generally try to have a short one-on-one with all staff members every week to discuss any issues. We're still in the process of setting this up.
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* <#update> This signifies that the notify you're sending is not for a new person, but updating the status of someone who has already been helped.  
  
= Basic Tripbot Commands =
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Examples:
  
This section will cover a few basic tripbot commands you'll need. You can find more information about there [https://wiki.tripsit.me/wiki/List_of_IRC_bot_commands here] or by asking another staff member.
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* ~notify #tripsit Tripsitme_8192 came back in to let us know that they got a friend to watch over them.
  
== Notifications ==
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* ~notify #tripsit Tripsitme_8192 @toasterlizard also helped #update.
  
Your primary interaction with TripBot is going to be ~notify's. You are asked to do a notify to #tripsit for each and every interaction in #tripsit. You are also encouraged to use the function to notify #teamtripsit if you wish to send announcements to other staff. Use this as much as you'd like. Notifications sent to you while offline will be stored and you'll be notified of them when you next log into IRC.
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You are also encouraged to use the function to notify #teamtripsit if you wish to send announcements to other staff. Use this as much as you'd like. Notifications sent to you while offline will be stored and you'll be notified of them when you next log into IRC.
  
'''Syntax: /msg tripbot ~notify <#room> <user> <message> <@assistant> <#update>'''
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== #tripsit Entry Alerts ==
 
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* <#room> is the room that you want the command to be sent to. Everyone voiced in that room will receive the notification. You need to prefix this with #.
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* <user> is the nickname of the user you assisted and should always be the first word in the notify. Tripbot automatically attaches the host of the first word to the notify.
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* <message> is whatever the issue was. Maybe someone needed someone to talk to, or they were just checking out the channel. You are encouraged to ~notify all interactions, we have not yet had a problem with too many notifications.
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* <@assistant> are other people in the channel who helped you out with the <user>. This eliminates multiple reports. You need to prefix each assistant with a @ before their username.
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* <#update> If you forget someone, or new information comes in, you can always do a ~notify to update the channel on the situation. You need to postfix this with #.
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Examples:
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* ~notify #tripsit Tripsitme_4884 came in wanting to know the dosage of DXM. @reality and I showed him the calculator.
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* ~notify #tripsit Tripsitme_4884 @toasterlizard also helped #update.
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== Web Interface ==
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TripBot as a web-interface located [http://tripbot.tripsit.me here]. Your username is myuser@tripsit, and you can set a password by issuing the '~setwebpass mypassword' command. Please PM tripbot to keep your password confidential. Contact reality if you have any issues.
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== #tripsit Entry Alerts ====
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Entry Alerts will alert you when a previously unrecognised user enters #tripsit who may potentially need help.
 
Entry Alerts will alert you when a previously unrecognised user enters #tripsit who may potentially need help.
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~gettripsitentries to receive them, ~notripsitentries to stop receiving them.
 
~gettripsitentries to receive them, ~notripsitentries to stop receiving them.
  
== Report ==
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[[Category:TripSit]]
 
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Syntax: /msg tripbot ~report <user> <#room> <message>
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As a TripSitter, this command will primarily be used to get the attention of more staff to a problem user. This will send a notice to everyone voiced in the #room reported to. When responding to a report, send a ~notify to #teamtripsit to acknowledge that staff has followed through on the report and what the outcome was. Encourage regular users to employ use of this command, we rely on reports to know when thing's are not right.
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Example: /msg tripbot ~report #drugs Teknos is being a jerk
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== Default Nicknames ==
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Sometimes a user will come in with a default nickname. Different nicknames indicate where they came from.
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*Social = #drugs
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*TripDude = #tripsit (Non immediate assistance)
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*TripsitMe = #tripsit (Immediate assistance link)
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*Should be greeted upon entry, this isn't always possible, considering the volume of people that join #tripsit. Do your best to be welcoming though!
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*Psychonaut = #psychonaut
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*Pharmer = #psychopharm
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*These two are linked in /r/saplings
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*Sapling = #tripsit
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*Toker = #drugs
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== Applications and New Staff ==
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If you or someone you know wants to join Team Tripsit then direct them to this page: http://wiki.tripsit.me/wiki/Application
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Latest revision as of 17:44, 24 September 2019

Introduction

Our primary goal as TripSit is to tripsit the universe. As such, Tripsitters are the backbone of our network, and their function is to provide assistance to drug users throughout the network - primarily in our tripsitting channels. Without their selfless efforts we would not be here today. Each of us have stepped up in the #tripsit rooms to help people and it's a rite of passage to advance to other positions in the network. As such we have fairly high standards for our tripsitters and expect the best of them.

Never be afraid to defer a question to another member of the team by asking in #teamtripsit or even by using the '~tripsit user' command to call for help. Remember that no information is always preferable to incorrect information.

You can find a guide on how to TripSit users here. Please also make sure you are familiar with our general staff orientation.

Redirecting Users

There's no telling when a serious case will come in that could seriously alter the mood of other people in the room. It can also become quite chaotic and difficult for people under the influence when there are multiple conversations going on in the room at once. For these reasons we attempt to keep the assistance channels relatively clear for users who are in need of help. We do so by assessing the situation of the person, and then suggest they join another room on the network if necessary. Also, sometimes a user enters the channel looking for general chat. In both of these situations, you can direct them to an appropriate channel.

Some good channels to keep in mind for different circumstances are:

  • #drugs - For when the person has high-energy and wants a super-active chat. Avoid suggesting this channel if the person is easily confused or in a fragile mental state.
  • #lounge - Generally a lot more quiet than #drugs, this room can be used as a back-up room if #sanctuary is too crowded, or for smaller chats with people who want to socialize, but not in #drugs
  • #sanctuary - You are encouraged to use #sanctuary as a place to send users who are on drugs but would rather have lighter, more positive, conversation than #drugs. If a user is on drugs, and needs a quieter chat or perhaps some lighter tripsitting, or if #tripsit is already busy, attempt to redirect them to #sanctuary. This room has enforced positivity knowing that people who are currently on substances will be here. Avoid sending more rambunctious or loud users here.

If a user is on a substance and being spoken to, though not in any particular 'trouble', there is no need to move them to another room as a matter of urgency unless there is another situation happening in the channel - though these cases should eventually be moved to #sanctuary. You can take your time to make sure they're okay before moving them.

General drug questions may be answered in the assistance channels, there is no need to redirect these cases unless the rooms are busy.

Managing Tripsitters

The #tripsitters channel is our control room for discussing and managing tripsitting encounters. As a tripsitter staff member you will be expected to lead other people who are helping in providing an organised and quality tripsitting experience to our users.

This involves pulling people who are helping out in the assistance channels into #tripsitters, and using it to give tips and help to people who are helping. You can also monitor this channel to see a summary of activity in the assistance channels, and receive alerts for when somebody needs help or may not be receiving help (are talking to themselves in the channel).

Emergency Situations

Rarely, a user who joins an assistance channel is in a state beyond help. This can arise from them simply being unresponsive or refusing to accept advice in the face of dangerous behaviour, or in the case that the user needs to seek medical attention. In such a case, it's acceptable to ~quiet the user in #tripsit, with a note of what the user needs to do. For example, in the past we have quieted users with the reason of "Call EMS immediately".

Since these cases are rare and these measures should not be applied lightly, it's generally a good idea to discuss the user in #teamtripsit and get some confirmation that we cannot help. If the user continues to cause problems on the network after being quieted in the assistance channel, refer the situation to a moderator. If you need immediate help with a situation and can't get anyone to respond in #teamtripsit, using the ~teamtripsit command will ping everyone in the channel, hopefully getting someone's attention.

Crowding

If a user is already being helped, use your common sense to decide whether you should get involved in the situation. If a person is already receiving adequate help then it is often better to just keep an eye on the situation to ensure this continues, or advise in #teamtripsit - overcrowding a user under the influence can often be confusing.

If you are entering an on-going tripsitting session, try to either read the scrollback or read any notifications made for this user to gain the wider context before joining the fray.

Commands

This section contains some specific usage information for commands relevant to tripsitter staff.

Notifications

As a tripsitter, you will receive general notifications and updates via tripbot notifications in PM. Tripbot also automatically generates reports for tripsitting encounters, which you can monitor in the #tripsitters channel.

You're not required to do notifications for tripsitting encounters, however if you would like to go above and beyond, you can certainly make a new notify with extra details not contained in the first notify, called an update notification. The details of how to send an update notify are so:

Syntax: /msg tripbot ~notify <#room> <message> <@assistant> <#drug> <#update>

  • <#room> is the room that you want the command to be sent to. Everyone voiced in that room will receive the notification. You need to prefix this with #.
  • <user> is the nickname of the user who was assisted and should always be the first word in the notify. Tripbot automatically attaches the host of the first word to the notify.
  • <message> is whatever the new information is. Maybe someone's experience quickly spiraled downhill, or perhaps they improved!
  • <@assistant> are other people in the channel who helped you out with the <user>. You need to prefix each assistant with a @ before their username.
  • <#drug> is the name of the drug which was involved, you can include one or more which were involved.
    • If a drug has many aliases, any are acceptable. For example, #alprazolam is just as good as #xanax.
    • If the encounter involved more general questions about a particular class of drug, you can use e.g. #psychedelics.
  • <#update> This signifies that the notify you're sending is not for a new person, but updating the status of someone who has already been helped.

Examples:

  • ~notify #tripsit Tripsitme_8192 came back in to let us know that they got a friend to watch over them.
  • ~notify #tripsit Tripsitme_8192 @toasterlizard also helped #update.

You are also encouraged to use the function to notify #teamtripsit if you wish to send announcements to other staff. Use this as much as you'd like. Notifications sent to you while offline will be stored and you'll be notified of them when you next log into IRC.

#tripsit Entry Alerts

Entry Alerts will alert you when a previously unrecognised user enters #tripsit who may potentially need help.

~gettripsitentries to receive them, ~notripsitentries to stop receiving them.

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