(As a moderator:)
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= Welcome to your first step into the TripSit network! =
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Based on your commendable performance, your willingness to help out, and your positive attitude towards the people here, you are now a part of Team Tripsit as a Tripsitter. On this page is some vital information and a good reference for the network and staffing to help you perform well in your new position! Please review all of the following points and return here or ask another staff member if you have any questions.
  
Based on your commendable performance, your willingness to help out, and your positive attitude towards the people here, you have been accepted as staff in the TripSit network. Here's some vital information about the network and staffing to help you perform well in your new position! Please review all of the following points and return here if you have any questions. When you have finished reading, please let an admin know.
+
= History =
  
== History ==
+
The TripSit network was founded by Techno_shaman (Teknos) in reddit.com/r/tripsit on June 1st, 2012. It progressed into an IRC channel on September 2, 2012 and continues to increase it's focus around harm reduction and providing a safe community for the world's Psychonaut community. It has since grown into a website, live web radio, and social network. So far, we have helped countless people in many different ways. We have been featured by MAPS and we've had several news articles written about us. We're currently expanding our social network and working on developing a real-life presence at festivals and concerts, and you're invited to be a part in the next step in growing our network.
  
The TripSit network was founded by Techno_shaman (Teknos) in reddit.com/r/tripsit on June 1st, 2012. It progressed into an IRC channel on Sept 2, 2012 and continues to increase it's focus around harm reduction and providing a safe community for the world's Psychonaut community. It has since grown into a website, live web radio, and social network. So far, we have helped countless people in many different ways. We have been featured by MAPS and we've had several news articles written about us. We're currently expanding our social network and working on developing a real-life presence at festivals and concerts, and you're invited to be a part in the next step in growing our network.
+
= Staff Duties and Guidelines =
  
== Definitions ==
+
Staff members are positive, nice, respectful and professional in their dealings with members whether regular or staff; they represent the entire network! We want people who have leadership skills and  can enforce rules while still promoting a positive environment. They guide conversation to an acceptable level of quality by being guiding and firm, while maintaining a positive and supportive attitude.
  
*'''Voice''': The +v flag gives a user a spiffy icon and thus 'status' as someone to be trusted. Voiced users can also say !flags to get a list of staff in that room.  
+
We want all of our staff members to be role models and regular contributors. All staff supervise and advance a part of the TripSit network. We expect them to be able to devote a reasonable amount of time to TripSit  projects, including: Nexus, Wiki, a TripSit affiliated IRC channel, the Official TinyChat, Twitter, and future TripSit projects. Contribute Contribute Contribute! We want you on the team! We want your input!
  
*'''Operator''': The +o flag gives a user the ability to ban someone from a channel. These people will either be a mod or an admin on the network.
+
== Tripsitting ==
  
*'''Staff''': Having a flag in one of our public rooms excluding #tripsitvip.
+
Our primary goal as TripSit is to tripsit the universe.
  
*'''Tripsitter''': User with +voice in #tripsit. Can not kick/ban, but can invite and view !flags.
+
Tripsitters are the backbone of our network. Without their selfless efforts we would not be here today. Each of us have stepped up in the #tripsit room to help people and it's a rite of passage to advance to other positions in the network. As such we have fairly high expectations of our tripsitters and expect the best of them.
  
*'''Power User''': User that guides discussion in a positive manner. Cannot kick or ban. Can use ~quiet to silence problem users.  
+
Never be afraid to defer a question to another member of the team by asking in #teamtripsit or even by using the '~tripsit user' command to call for help. Remember that no information is always preferable to incorrect information.
  
*'''Moderator''': Having the ability to kick and ban users from channels.
+
When the encounter is over you must send a notify to tripbot (syntax below) detailing how it went. See [Notifications #notifications].
  
*'''Admin''': Responsible for the general administration of the network.  
+
Check out our [http://wiki.tripsit.me/wiki/How_To_Tripsit_Online tripsitting guide].
  
*'''Report''': To ~report #channel User Reason sends a PM to all staff in that room. Avalible to anyone in channel.
+
If a user is trolling, becoming overly aggressive, or otherwise causing a problem, you may ~quiet (syntax below) them in #tripsit, and ~report them in other channels.
  
*'''Notify''': ~notify #channel NOTICE is a way to send a PM to all staff in that channel. Available to anyone in channel.
+
== Enforce Rules ==
  
*'''Tripbot''': A multi-use omnibot that is quickly approaching sentience.  
+
You will be expected to know the network policies and procedures as listed [http://wiki.tripsit.me/wiki/IRC_rules here]. Regardless of their role, staff will enforce our rules, recognize misinformation, request citations when needed, and deal with trolls. Remember: No info > bad info.  
  
*'''Bot''': An RSS and utility bot.
+
== Populate other channels ==
  
*'''Warning''': To ~warn USER REASON sets a note on that user. Available to PowerUsers and higher
+
Move conversations to appropriate channels: IE: #psychonaut for spiritual talk, #psychopharm for chemistry discussion, #sanctuary/#tripsitvip for slower, denser chat and the Nexus for blogs for trip reports.
  
* '''~ (tilde)''': The prefix for tripbot commands
+
== Be Involved ==
  
* '''@ (at)''': Prefix for tagging users when reporting to tripbot. (Eg. if you and another user helped somebody in #tripsit, you would '~notify #tripsit user summary' and tag the user that helped with @user in the summary)
+
Try to get involved with the various other TripSit projects. Get a Nexus account, learn to DJ, contribute to the Wiki. Contribute Contribute Contribute! We want you on the team! We want your input! Speak to operators or admins to find out what you can work on.
  
* '''! (exclamation)''': The prefix for Bot commands
+
= Communication and Resources =
  
* '''Sourcing''': Defined as "discussion of where to specifically purchase or otherwise acquire substances of any kind; this includes links to legal substance vendors and paraphernalia. This rule does not necessarily apply to scales or other dosing related items, as they aid in harm reduction.
+
Communication is extremely important and as such our team communicates in a number of different ways.
  
== Tripbot ==
+
== IRC ==
  
=== Introduction ===
+
=== Required Staff Channels ===
  
Tripbot is a multi-use omnibot that includes many features we rely on to do an efficient job of moderating the network.
+
All staff members should be on at least these channels:
  
 +
* '''#tripsit''': Our flagship channel for immediate assistance. Please idle here and if you see someone ping you with the !tripsit or ~tripsit command do your best to respond. Remember: KIP! (Keep it positive!)
 +
* '''#drugs''': This channel is not your main priority but you are welcome to help guide the conversation here. This channel is by far our network's busiest channel.
 +
* '''#teamtripsit''': This is our primary staff communication channel. Please put this on your autojoin to discuss events on the network with other staff. Don't be afraid to reach out and ask questions! This is a channel for all staff to discuss network issues. #tripsit issues take priority here and social chat will need to stop if a tripsitter needs assistance. You may be asked to move a social conversation to #tripsitvip if it is quiet.
  
=== Webinterface ===
+
=== Other Staff Rooms ===
  
Located [http://nourishedcloud.com:1337 here], your username is myuser@tripsit, and you can set a password by issuing the '~setwebpass mypassword' command. Please PM tripbot to keep your password confidential. Contact reality if you have any issues.
+
*'''#tripsit.me''': This is the meta-tripsit channel. We discuss things that impact the network outside of IRC or when a serious issue needs to be talked about in a quieter room. TripSitters are welcome to join to discuss a particular issue but not to idle. Other non-staff may join this room to discuss an issue with the upper-admin team, but they are not allowed to idle after their issue is resolved.
  
=== Entry Alert ===
+
*'''#nexus''': Where we hold our weekly meeting.
  
~gettripsitentries to receive them, ~notripsitentries to stop receiving them.
+
=== Weekly Meetings ===
  
This will alert you when a previously unrecognised host enters #tripsit who may potentially need help.  
+
We have weekly meetings every Sunday at 23:30. The pad for the current month can be found on TitanPad
  
=== Other Commands ===
+
== Other ==
  
See ~tripbotcommands. These commands are constantly updating. New commands will be shared via Tripbot notifications.
+
=== Titanpad ===
  
== Feedback System ==
+
Titanpad is our document handling platform, hosted [http://tripsit.titanpad.com/ here]. We have a large amount of documents here on different subjects. The main document that we use is the monthly staff meeting pad. In this document you are encouraged to put your thoughts on the different happenings of the network. Please check the month and go to the corresponding pad.  
 
+
=== Report ===
+
 
+
Syntax: ~report <user> <room> <message>
+
 
+
*Available to all users. This will send a notice to everyone voiced in the channel you reported to. For example: "~report #drugs Teknos debauchery" will report Teknos to everyone with the +v flag in #drugs for the reason of debauchery. Commonly used for problem users in #drugs and other channels. When responding to a report by talking with the user, send a ~notify to #teamtripsit to acknowledge that staff has followed through on a report. Encourage regular users to employ use of this command, we rely on reports to know when things are not right.
+
 
+
=== Warning ===
+
 
+
Syntax: ~warn <user> <message>
+
 
+
*Available to Power Users and higher. Warnings are counted and permanently stored online for staff to view past events. Warnings should only be given for repeat behavior or serious offenses (IE: Sourcing. Sourcing happens fairly often, not direct links, but simple "Where can I get X", "Does anyone know a good vendor for X" kind of stuff. Verbal warnings suffice most of the time.
+
 
+
=== Notify ===
+
 
+
Syntax: ~notify <room> <message>
+
 
+
*Available to all users. Send ~notify #tripsit for every encounter on #tripsit. Send notifications to #teamtripsit for all other reasons. Excellent communication tool. Use this as much as you'd like. Be sure to include the user's info, a short summary of the encounter, and anyone who assisted (tag them with @. e.g. ~notify #tripsit Trainwreck came into #tripsit and was really high on marijuana and lost the remote. @Teknos and I helped him find it.
+
 
+
=== Quiet ===
+
 
+
Syntax: ~quiet (minutes) (#channel) <user> reason (Minutes and channel are optional)
+
 
+
*Available to PowerUsers and higher. This prevents the user from speaking in that channel, as well as changing their nickname and also sends a notify to staff in that channel. Excellent for trolls and rowdy users.
+
 
+
=== Network Ban ===
+
 
+
Syntax: ~nban <user> <reason>
+
 
+
*Available to Mods and higher. Bans a user from all of our public channels. Infinitaly easier than playing whack-a-user when they pop into different channels.
+
 
+
== Staff Expectations ==
+
 
+
=== Communication ===
+
 
+
Communication is extremely important and as such we have several forms of contact for our team members.
+
 
+
==== IRC Communication ====
+
 
+
Our main mode of communication is IRC as it allows real time converstations.
+
 
+
==== Staff Channels ====
+
 
+
Required: All staff members should be on at least these channels.
+
 
+
===== #tripsit =====
+
 
+
Our flagship channel for immediate assistance. Please idle here and if you see someone ping you with the !tripsit or ~tripsit command do your best to respond. Remember: KIPP! (Keep it positive people!)
+
 
+
===== #drugs: =====
+
 
+
Tripsit handles moderation of this general talk channel.
+
 
+
===== #tripsitvip =====
+
 
+
VIP section for regular #drugs users.
+
 
+
*You need to be a registered user in order to join.
+
 
+
===== #tripsit.me =====
+
 
+
Accessible to Power Users, Mods, and Admins only. Tripsitters and any user may join to discuss channel issues directly with mods but cannot idle.
+
 
+
*Admin talk for issues with TripSit.
+
 
+
*NO SOCIAL TALK PLEASE (take it to #teamtripsit or #tripsitvip), it makes reading the log a PITA when there's pages of irrelevant info.
+
 
+
===== #teamtripsit =====
+
 
+
This is a channel for all staff. People who regular this room will recieve general tripsit memos regarding the network. Used for general and social chat, as well as teambuilding and brainstorming on how to improve the network
+
 
+
*Optional: These rooms are affiliated with tripsit but are not the main rooms.
+
 
+
===== #psychonaut =====
+
 
+
Channel for psychonaut discussion.  Moderate the same way as you would for #drugs.
+
 
+
===== #psychopharm =====
+
Channel to discuss pharmacology, chemistry, and other psychonautic topics.
+
 
+
===== #bitcoin =====
+
 
+
Channel to discuss the online currency, bitcoin.
+
 
+
===== #tripradio =====
+
 
+
[www.tripsit.fm]'s channel.  Used for requests, music talk, DJ talk, and any other questions about becoming a DJ or getting involved with www.tripsit.fm.
+
 
+
==== Titanpad  ====
+
 
+
We document changes to the network in monthly pads. Please check the month and go to the corresponding pad.  
+
  
 
*Only staff members have access to the Titanpad by default.  
 
*Only staff members have access to the Titanpad by default.  
 
*When using the Titanpad, PLEASE ENTER YOUR NAME TO THE RIGHT SO WE KNOW WHO'S EDITING!
 
 
*When making a new pad, please be sure to include a title and classification (user, info, misc., etc)
 
 
 
*Only make a pad password protected if you have consulted with one of the admins about the contents of the pad.  Admins have access to password protected pads.
 
*Only make a pad password protected if you have consulted with one of the admins about the contents of the pad.  Admins have access to password protected pads.
  
==== Nexus Forum ====
+
=== Emails ===
  
Nexus forum topics are used for discussion and votes. Please keep up to date with the Administrator section on the Nexus forums. This is where we will have the majority of our meetings, discussion about policy changes, etc. Click LIKE to notify that you have read a thread or a reply. If you cannot get access to the Administrator forums, please contact a Nexus admin (Teknos, reality, trees).
+
Staff members are entitled to an @tripsit.me email address if they want one. Contact reality if you do.
  
==== Emails ====
+
=== r/TripSit subreddit ===
  
If you would like a @tripsit.me email please let an admin know.
+
Remember that a fair amount of tripsitting happens on the r/tripsit subreddit, so try to check there frequently for anyone who needs help!
  
== Network Wide Duties and Job Functions ==
+
=== Wiki ===
  
===General Attitude===
+
This Wiki is a good source for information about the network, harm reduction information and staff information.
  
Staff members are positive, nice, respectful and professional in their dealings with members whether regular or staff; they represent the entire network! We want people who have leadership skills and  can enforce rules whilte still promoteing a positive environment. They guide conversation to an acceptable level of quality by being positive and supportive at all times.while maintaining a positive and compassionate attitude.
+
=== Admin One-on-One == =
  
We want all of our staff members to be role models and regular contributors. All staff supervise and advance part of the TripSit network. We expect them to be able to devote a reasonable amount of time to TripSit  projects, including: Nexus, Wiki, a TripSit affiliated IRC channel, the Official TinyChat, twitter, and future TripSit projects. Contribute Contribute Contribute! We want you on the team! We want your input!
+
Admins (Teknos, reality) generally try to have a short one-on-one with all staff members every week to discuss any issues. We're still in the process of setting this up.
  
===Enforce Rules===
+
= Basic Tripbot Commands =
  
You will be expected to know the network policies and procedures as listed at http://wiki.tripsit.me/wiki/IRC_rules. Our staff will recognize misinformation, request citations when needed, and deal with trolls. Remember: No info > bad info.
+
This section will cover a few basic tripbot commands you'll need. You can find more information about there [https://wiki.tripsit.me/wiki/List_of_IRC_bot_commands here] or by asking another staff member.
  
=== Ban-Appealment Policy ===
+
== Notifications ==
  
It is network policy not to discuss a ban in PM. If a user wishes to contest a ban ask them to join #tripsit.me to appeal.
+
Your primary interaction with TripBot is going to be ~notify's. You are asked to do a notify to #tripsit for each and every interaction in #tripsit. You are also encouraged to use the function to notify #teamtripsit if you wish to send announcements to other staff. Use this as much as you'd like. Notifications sent to you while offline will be stored and you'll be notified of them when you next log into IRC.
  
=== Populate other channels ===
+
'''Syntax: /msg tripbot ~notify <#room> <user> <message> <@assistant> <#update>'''
  
Move conversations to appropriate channels: IE: #psychonaut for spiritual talk, #psychopharm for chemistry discussion, #tripsitvip for slower, denser chat and the Nexus blogs for trip reports.
+
* <#room> is the room that you want the command to be sent to. Everyone voiced in that room will receive the notification. You need to prefix this with #.
 +
* <user> is the nickname of the user you assisted and should always be the first word in the notify. Tripbot automatically attaches the host of the first word to the notify.
 +
* <message> is whatever the issue was. Maybe someone needed someone to talk to, or they were just checking out the channel. You are encouraged to ~notify all interactions, we have not yet had a problem with too many notifications.
 +
* <@assistant> are other people in the channel who helped you out with the <user>. This eliminates multiple reports. You need to prefix each assistant with a @ before their username.
 +
* <#update> If you forget someone, or new information comes in, you can always do a ~notify to update the channel on the situation. You need to postfix this with #.
  
=== Be Involved ===
+
Examples:
 +
* ~notify #tripsit Tripsitme_4884 came in wanting to know the dosage of DXM. @reality and I showed him the calculator.
 +
* ~notify #tripsit Tripsitme_4884 @toasterlizard also helped #update.
  
Try to get involved with the various other TripSit projects. Get a Nexus account, learn to DJ, contribute to the Wiki. Contribute Contribute Contribute! We want you on the team! We want your input!
+
== Web Interface ==
  
== Tripsitter Duties ==
+
TripBot as a web-interface located [http://tripbot.tripsit.me here]. Your username is myuser@tripsit, and you can set a password by issuing the '~setwebpass mypassword' command. Please PM tripbot to keep your password confidential. Contact reality if you have any issues.
  
Tripsitters are the backbone of our network. Without their selfless efforts we would not be here today. Each of us have stepped up in the #tripsit room to help people and it's a rite of passage to advance to other positions in the network. As such we have fairly high expectations of our tripsitters and expect the best out of them.
+
== #tripsit Entry Alerts ====
  
You will continue to be an active, responsible trip sitter in the #tripsit channel. After recieving the proper flags, you will recieve !tripsit and ~tripsit notifications and are expected to respond to them whenever possible. You may tell tripbot ~gettripsitentries and he will let you know when new users enter #tripsit and may need help. Please respond to anyone joining #tripsit with a "how are you doing" or something to that effect. If the user does not need help and just wants general chat, direct them to /join #drugs. If the user needs help, do the best you can to answer their questions while keeping in mind no info is always better than false info. Never be afraid to defer a question to another member of the team by asking in #teamtripsit or even to use the '~tripsit user' command yourself to let people know a user needs further help. When the encounter is over you must send a notify to tripbot (syntax below) detailing how it went. You must send an notify for EACH and EVERY encounter. There is a no tollerance policy for trolling and sarcasm, you're free to ~report <user> whenever you feel they cross the line.
+
Entry Alerts will alert you when a previously unrecognised user enters #tripsit who may potentially need help.
  
If a user is trolling, becoming overly aggressive, or otherwise causing a problem, you may ~quiet (syntax below) them.
+
~gettripsitentries to receive them, ~notripsitentries to stop receiving them.
  
== PowerUser Responsibilities==
+
== Report ==
  
Summing up the responsibilities of a Power User would be the word "guidance."
+
Syntax: /msg tripbot ~report <user> <#room> <message>
  
*They represent our network and make sure that things are going smoothly.  
+
As a TripSitter, this command will primarily be used to get the attention of more staff to a problem user. This will send a notice to everyone voiced in the #room reported to. When responding to a report, send a ~notify to #teamtripsit to acknowledge that staff has followed through on the report and what the outcome was. Encourage regular users to employ use of this command, we rely on reports to know when thing's are not right.
  
*They don't have the responsiblity of kick/baning people and their primary goal is to be helpful and positive.
+
Example: /msg tripbot ~report #drugs Teknos is being a jerk
 
+
*They multitask by guiding all tripsit channels into a positive light.
+
 
+
*They make heavy use of the ~report command for notification of our team.
+
 
+
*PowerUsers cannot kick or ban, so please ~warn the offender, ~report them, and ~quiet if necessary, and if an admin is not online initiate a !voteban
+
 
+
== Moderator Responsibilities ==
+
 
+
Moderators have leadership skills and can enforce rules while maintaining a positive and compassionate attitude. They assume all the roles and responsibilities of being a power user, but with additional powers and expectations for rule breakers, as discussed in the Rule Breaking Procedure. Physical, trees, toasterlizard, sundown and borax are moderators.
+
 
+
== Admin Responsibilities ==
+
 
+
Oversee entire TripSit Network and make sure the network doesnt burn down. Follow through on reports, log bans/warnings. Work on and delegate numerous projects relating to Nexus, Merch, Wiki, IRC, and other content. Work on IRL applications to our TripSit network, including merch, marketing, improving network
+
 
+
== Rule Breaking Procedure ==
+
 
+
=== As a member ===
+
 
+
*~report the user
+
 
+
*If no action is taken, initiate a !votekick <user> yes/no or a !voteban
+
 
+
=== As a tripsitter ===
+
 
+
* ~report <user> and discuss the problem with other staff in #teamtripsit.
+
* ~quiet <time> <#channel> <username> <reason> to quiet problematic users.
+
 
+
=== As a Power User ===
+
 
+
*Follow the above procedure and respond to ~reports by telling the TripSit team via ~notify #channel that you recieved the report and will talk to the person in PM. Warning will be sent via PM on most occasions as to avoid drama in the main channels and a note will be added to their file on Titanpad. Occasionally public warnings will be issued. If action continues then you may issue an official ~warning to them. If they persist without a moderator stepping in, you may ~quiet them.
+
 
+
* ~report #channel user reason' every time you have to verbally warn a user. Instances of ~quiet etc are automatically documented (and you can provide a reason along with them).
+
 
+
=== As a moderator ===
+
 
+
*You have the power to kick/ban people from the network. We ask that you use the corresponding Tripbot commands for this. Your involvement starts when the powerusers' end. After a ~report and/or ~warning has been issued, you may ~kick the user as a final warning. Always provide a reason for the kick.
+
 
+
*Finally, if they continue their behavior, you may ~nban them from the network. Remember that banned users don't give good reviews or come back to help so do this as a last resort. Admins/mods will investigate every ban so make sure that you feel the ban is necessary.
+
 
+
**Remember to keep logs and documentation on Titanpad.
+
 
+
**If they protest or are unclear as to why they are banned, do not argue in PM, invite them to #tripsit.me to keep it public and explain why they were banned.
+
 
+
**Keep it professional; do not make it personal, seek vengeance or retaliation. "Please do not take any of this personally as we are running a professional harm reduction network. We love you all, but some of you need a break sometimes!"
+
  
 
== Default Nicknames ==
 
== Default Nicknames ==
Line 262: Line 130:
 
*Social = #drugs
 
*Social = #drugs
  
*Druggiter= #drugs
+
*TripDude = #tripsit (Non immediate assistance)
 +
 
 +
*TripsitMe = #tripsit (Immediate assistance link)
 +
 
 +
*Should be greeted upon entry, this isn't always possible, considering the volume of people that join #tripsit. Do your best to be welcoming though!
  
 
*Psychonaut = #psychonaut
 
*Psychonaut = #psychonaut
Line 268: Line 140:
 
*Pharmer = #psychopharm
 
*Pharmer = #psychopharm
  
Should be greeted upon entry, this isn't always possible, considering the volume of people that join #tripsit. Do your best to be welcoming though!
+
*These two are linked in /r/saplings
  
*TripDude = #tripsit (Non immediate assistance)
+
*Sapling = #tripsit
 
+
*TripsitMe = #tripsit (Immediate assistance link)
+
  
*Sapling = #tripsit (Immediate assistance link)
+
*Toker = #drugs
  
== Applications and new staff ==
+
== Applications and New Staff ==
  
We do not need a certain number of staff, but it would be foolish to turn down someone who wants to help. If you or someone you know wants to work on a project let the POC of that branch know and fill out an application: http://wiki.tripsit.me/wiki/Application
+
If you or someone you know wants to join Team Tripsit then direct them to this page: http://wiki.tripsit.me/wiki/Application

Revision as of 22:08, 2 February 2014

Based on your commendable performance, your willingness to help out, and your positive attitude towards the people here, you are now a part of Team Tripsit as a Tripsitter. On this page is some vital information and a good reference for the network and staffing to help you perform well in your new position! Please review all of the following points and return here or ask another staff member if you have any questions.

History

The TripSit network was founded by Techno_shaman (Teknos) in reddit.com/r/tripsit on June 1st, 2012. It progressed into an IRC channel on September 2, 2012 and continues to increase it's focus around harm reduction and providing a safe community for the world's Psychonaut community. It has since grown into a website, live web radio, and social network. So far, we have helped countless people in many different ways. We have been featured by MAPS and we've had several news articles written about us. We're currently expanding our social network and working on developing a real-life presence at festivals and concerts, and you're invited to be a part in the next step in growing our network.

Staff Duties and Guidelines

Staff members are positive, nice, respectful and professional in their dealings with members whether regular or staff; they represent the entire network! We want people who have leadership skills and can enforce rules while still promoting a positive environment. They guide conversation to an acceptable level of quality by being guiding and firm, while maintaining a positive and supportive attitude.

We want all of our staff members to be role models and regular contributors. All staff supervise and advance a part of the TripSit network. We expect them to be able to devote a reasonable amount of time to TripSit projects, including: Nexus, Wiki, a TripSit affiliated IRC channel, the Official TinyChat, Twitter, and future TripSit projects. Contribute Contribute Contribute! We want you on the team! We want your input!

Tripsitting

Our primary goal as TripSit is to tripsit the universe.

Tripsitters are the backbone of our network. Without their selfless efforts we would not be here today. Each of us have stepped up in the #tripsit room to help people and it's a rite of passage to advance to other positions in the network. As such we have fairly high expectations of our tripsitters and expect the best of them.

Never be afraid to defer a question to another member of the team by asking in #teamtripsit or even by using the '~tripsit user' command to call for help. Remember that no information is always preferable to incorrect information.

When the encounter is over you must send a notify to tripbot (syntax below) detailing how it went. See [Notifications #notifications].

Check out our tripsitting guide.

If a user is trolling, becoming overly aggressive, or otherwise causing a problem, you may ~quiet (syntax below) them in #tripsit, and ~report them in other channels.

Enforce Rules

You will be expected to know the network policies and procedures as listed here. Regardless of their role, staff will enforce our rules, recognize misinformation, request citations when needed, and deal with trolls. Remember: No info > bad info.

Populate other channels

Move conversations to appropriate channels: IE: #psychonaut for spiritual talk, #psychopharm for chemistry discussion, #sanctuary/#tripsitvip for slower, denser chat and the Nexus for blogs for trip reports.

Be Involved

Try to get involved with the various other TripSit projects. Get a Nexus account, learn to DJ, contribute to the Wiki. Contribute Contribute Contribute! We want you on the team! We want your input! Speak to operators or admins to find out what you can work on.

Communication and Resources

Communication is extremely important and as such our team communicates in a number of different ways.

IRC

Required Staff Channels

All staff members should be on at least these channels:

  • #tripsit: Our flagship channel for immediate assistance. Please idle here and if you see someone ping you with the !tripsit or ~tripsit command do your best to respond. Remember: KIP! (Keep it positive!)
  • #drugs: This channel is not your main priority but you are welcome to help guide the conversation here. This channel is by far our network's busiest channel.
  • #teamtripsit: This is our primary staff communication channel. Please put this on your autojoin to discuss events on the network with other staff. Don't be afraid to reach out and ask questions! This is a channel for all staff to discuss network issues. #tripsit issues take priority here and social chat will need to stop if a tripsitter needs assistance. You may be asked to move a social conversation to #tripsitvip if it is quiet.

Other Staff Rooms

  • #tripsit.me: This is the meta-tripsit channel. We discuss things that impact the network outside of IRC or when a serious issue needs to be talked about in a quieter room. TripSitters are welcome to join to discuss a particular issue but not to idle. Other non-staff may join this room to discuss an issue with the upper-admin team, but they are not allowed to idle after their issue is resolved.
  • #nexus: Where we hold our weekly meeting.

Weekly Meetings

We have weekly meetings every Sunday at 23:30. The pad for the current month can be found on TitanPad

Other

Titanpad

Titanpad is our document handling platform, hosted here. We have a large amount of documents here on different subjects. The main document that we use is the monthly staff meeting pad. In this document you are encouraged to put your thoughts on the different happenings of the network. Please check the month and go to the corresponding pad.

  • Only staff members have access to the Titanpad by default.
  • Only make a pad password protected if you have consulted with one of the admins about the contents of the pad. Admins have access to password protected pads.

Emails

Staff members are entitled to an @tripsit.me email address if they want one. Contact reality if you do.

r/TripSit subreddit

Remember that a fair amount of tripsitting happens on the r/tripsit subreddit, so try to check there frequently for anyone who needs help!

Wiki

This Wiki is a good source for information about the network, harm reduction information and staff information.

== Admin One-on-One ==

Admins (Teknos, reality) generally try to have a short one-on-one with all staff members every week to discuss any issues. We're still in the process of setting this up.

Basic Tripbot Commands

This section will cover a few basic tripbot commands you'll need. You can find more information about there here or by asking another staff member.

Notifications

Your primary interaction with TripBot is going to be ~notify's. You are asked to do a notify to #tripsit for each and every interaction in #tripsit. You are also encouraged to use the function to notify #teamtripsit if you wish to send announcements to other staff. Use this as much as you'd like. Notifications sent to you while offline will be stored and you'll be notified of them when you next log into IRC.

Syntax: /msg tripbot ~notify <#room> <user> <message> <@assistant> <#update>

  • <#room> is the room that you want the command to be sent to. Everyone voiced in that room will receive the notification. You need to prefix this with #.
  • <user> is the nickname of the user you assisted and should always be the first word in the notify. Tripbot automatically attaches the host of the first word to the notify.
  • <message> is whatever the issue was. Maybe someone needed someone to talk to, or they were just checking out the channel. You are encouraged to ~notify all interactions, we have not yet had a problem with too many notifications.
  • <@assistant> are other people in the channel who helped you out with the <user>. This eliminates multiple reports. You need to prefix each assistant with a @ before their username.
  • <#update> If you forget someone, or new information comes in, you can always do a ~notify to update the channel on the situation. You need to postfix this with #.

Examples:

  • ~notify #tripsit Tripsitme_4884 came in wanting to know the dosage of DXM. @reality and I showed him the calculator.
  • ~notify #tripsit Tripsitme_4884 @toasterlizard also helped #update.

Web Interface

TripBot as a web-interface located here. Your username is myuser@tripsit, and you can set a password by issuing the '~setwebpass mypassword' command. Please PM tripbot to keep your password confidential. Contact reality if you have any issues.

#tripsit Entry Alerts ==

Entry Alerts will alert you when a previously unrecognised user enters #tripsit who may potentially need help.

~gettripsitentries to receive them, ~notripsitentries to stop receiving them.

Report

Syntax: /msg tripbot ~report <user> <#room> <message>

As a TripSitter, this command will primarily be used to get the attention of more staff to a problem user. This will send a notice to everyone voiced in the #room reported to. When responding to a report, send a ~notify to #teamtripsit to acknowledge that staff has followed through on the report and what the outcome was. Encourage regular users to employ use of this command, we rely on reports to know when thing's are not right.

Example: /msg tripbot ~report #drugs Teknos is being a jerk

Default Nicknames

Sometimes a user will come in with a default nickname. Different nicknames indicate where they came from.

  • Social = #drugs
  • TripDude = #tripsit (Non immediate assistance)
  • TripsitMe = #tripsit (Immediate assistance link)
  • Should be greeted upon entry, this isn't always possible, considering the volume of people that join #tripsit. Do your best to be welcoming though!
  • Psychonaut = #psychonaut
  • Pharmer = #psychopharm
  • These two are linked in /r/saplings
  • Sapling = #tripsit
  • Toker = #drugs

Applications and New Staff

If you or someone you know wants to join Team Tripsit then direct them to this page: http://wiki.tripsit.me/wiki/Application

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