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Summing up the responsibilities of a Moderator would be the word "guidance". Moderators with the power to manage users, their primary function is to enforce the rules and attempt to keep a positive environment! They represent our network and make sure that things are going smoothly. They don't have the responsibility of kick/banning people and their primary goal is to be helpful and positive. The following powers are granted to all moderators in all channels where TripBot has OP. Note: Just because TripBot has OP does not mean it's an official TripSit room. Whenever you have doubts/need advice/help, do not forget about ~teamtripsit!
 
Summing up the responsibilities of a Moderator would be the word "guidance". Moderators with the power to manage users, their primary function is to enforce the rules and attempt to keep a positive environment! They represent our network and make sure that things are going smoothly. They don't have the responsibility of kick/banning people and their primary goal is to be helpful and positive. The following powers are granted to all moderators in all channels where TripBot has OP. Note: Just because TripBot has OP does not mean it's an official TripSit room. Whenever you have doubts/need advice/help, do not forget about ~teamtripsit!
 +
 +
==== Notify ====
 +
 +
/msg TripBot ~notify <channel> <event>
 +
 +
Moderators will make heavy use of the ~notify command to keep records of events on the network, and should be used every time you have to verbally warn a user. This is our primary mode of communication between all staff members. You can notify different levels of staff by choosing either #teamtripsit or #tripsit.me. The former will send a notify to all staff, and the latter to only moderators and above. 
  
 
==== Reports ====
 
==== Reports ====
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  /msg TripBot ~report <user> <reason>
 
  /msg TripBot ~report <user> <reason>
  
<reason> should be as descriptive as possible, and may even include a link to a pad of logs.  
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'''<reason> should be as descriptive as possible, and may even include a link to a pad of logs.'''
 
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Moderators will receive notifications of user 'reports' which take place in a certain room. If you're around, please respond to these reports and follow up with a ~notify stating you have dealt with the situation (detailed ~report handling procedure below.) This is something that is sometimes abused by people. When a report is filed wrongfully, explain to the issuer that it is not something to abuse; repeat offenders should be ~warn'ed.
Moderators will make heavy use of the ~report command to keep records of events on the network, and should be used every time you have to verbally warn a user. Moderators will also receive notifications of user 'reports' which take place in a certain room. If you're around, please respond to these reports and follow up with a ~notify stating you have dealt with the situation. This is something that is sometimes abused by people. When a report is filed wrongfully, explain to the issuer that it is not something to abuse; repeat offenders should be ~warn 'ed.
+
  
 
==== Warning ====
 
==== Warning ====
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  /msg TripBot ~warn <user> <reason>  
 
  /msg TripBot ~warn <user> <reason>  
  
You can provide an automatic warn when placing a ~quiet by including #warn in the reason.  
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'''You can provide an automatic warn when placing a ~quiet by including #warn in the reason.'''
 
   
 
   
You can also see a user's previous warnings with ~warnings username.
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'''You can see a user's previous warnings with ~warnings username.'''
 
   
 
   
 
Warnings are counted and permanently stored online for staff to view past events. These should be used as much as possible, as it provides a good record for us when considering a ban. The user is not notified of the warning when it is issued; it is only used for internal record keeping. Verbal warnings suffice most of the time, but when there is repeat behavior or serious offenses such as sourcing it is good to make a note of it.
 
Warnings are counted and permanently stored online for staff to view past events. These should be used as much as possible, as it provides a good record for us when considering a ban. The user is not notified of the warning when it is issued; it is only used for internal record keeping. Verbal warnings suffice most of the time, but when there is repeat behavior or serious offenses such as sourcing it is good to make a note of it.
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  /msg TripBot ~quiet <time in minutes> <#room> <user> <reason> #warn
 
  /msg TripBot ~quiet <time in minutes> <#room> <user> <reason> #warn
  
<time in minutes> is optional if you intend to manually remove the quiet when the situation has passed.  
+
'''<time in minutes> is optional if you intend to manually remove the quiet when the situation has passed.'''
  
<#room> is optional if you are using the command in the target room.
+
'''<#room> is optional if you are using the command in the target room.'''
  
#warn is used to automatically apply a warning with the quiet reason.
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'''#warn is used to automatically apply a warning with the quiet reason.'''
  
As a Moderator, this command will be your primary mode of recourse against a problem user.  
+
As a Moderator, this command will be your primary mode of recourse against a problem user. This command prevents the user from speaking in that channel or changing their nickname; and also sends a notify to staff in that channel. It is an excellent tool for trolls and rowdy users who need a small break to cool off. It's usually better to employ a timed quiet rather than a permanent one, since this is difficult to follow up and is more of a 'permanent' solution, which isn't generally the intended use of a quiet.
This command prevents the user from speaking in that channel or changing their nickname; and also sends a notify to staff in that channel.  
+
It is an excellent tool for trolls and rowdy users who need a small break to cool off.  
+
It's usually better to employ a timed quiet rather than a permanent one, since this is difficult to follow up and is more of a 'permanent' solution, which isn't generally the intended use of a quiet.
+
  
Often a good method of 'moderation' is simply to attempt to guide a channel into a reasonable conversation.
+
Often a good method of 'moderation' is simply to attempt to guide a channel into a reasonable conversation. It's almost always better to try and defuse a situation with your words, than to immediately move towards silencing or warning a user. Most people listen to reason, and simply changing the subject is often an effective tactic in ceasing any buffoonery. ~question can be used to try to pull in a random conversation topic.  
It's almost always better to try and defuse a situation with your words, than to immediately move towards silencing or warning a user.  
+
Most people listen to reason, and simply changing the subject is often an effective tactic in ceasing any buffoonery.
+
~question can be used to try to pull in a random conversation topic.
+
 
Should trying to change the topic fail, one quiet is usually enough to change the subject quickly.  
 
Should trying to change the topic fail, one quiet is usually enough to change the subject quickly.  
  
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=== As a member ===
 
=== As a member ===
  
*~report the user
+
# ~report the user
  
 
=== As a TripSitter ===
 
=== As a TripSitter ===
  
* Verbal warning to please chill out or leave the room.  
+
# Verbal warning to please chill out or leave the room.  
** In the event of serious trolls, this may be skipped.  
+
:# In the event of serious trolls, this may be skipped.  
* ~quiet <time> <#channel> <username> <reason> to quiet problematic users in #tripsit.
+
# ~quiet <time> <#channel> <username> <reason> to quiet problematic users in #tripsit.
* ~report <user> and discuss the problem with other staff in #teamtripsit.
+
# ~report <user> and discuss the problem with other staff in #teamtripsit.
* Join #tripsit.me and say ~teamtripsit
+
# Join #tripsit.me and say ~teamtripsit
  
 
=== As a Moderator ===
 
=== As a Moderator ===
  
 
When you receive a ~report about a user, or witness the activity yourself:
 
When you receive a ~report about a user, or witness the activity yourself:
* Verbal warning to please chill out.
+
# Verbal warning to please chill out.
* If user is doing a serious infraction, this may be skipped, and you may immediately:
+
# If user is doing a serious infraction, this may be skipped, and you may immediately:
* ~quiet the user for a specified time limit.  
+
# ~quiet the user for a specified time limit.  
** For minor infractions 10 minutes is a pretty good number.  
+
:# For minor infractions 10 minutes is a pretty good number.
* Talk to the user.
+
# Talk to the user.
** This may be the most important step. A user needs to know what they did wrong and should hear it from a human rather than a robot.  
+
:# '''This may be the most important step. A user needs to know what they did wrong and should hear it from a human rather than a robot.'''
* ~warn the user (if necessary) providing information about the encounter.
+
# ~warn the user (if necessary) providing information about the encounter.
** Warning will be sent via PM on most occasions as to avoid drama in the main channels and a note will be added to their file on Titan pad.
+
:# Warning will be sent via PM on most occasions as to avoid drama in the main channels and a note will be added to their file on Titan pad.
** Occasionally public warnings will be issued.
+
:# Occasionally public warnings will be issued.
* If a ~warn is not necessary, ~notify #tripsit.me of the outcome of the interaction.
+
# If a ~warn is not necessary, ~notify #tripsit.me of the outcome of the interaction.
* If the above ~quiet was not timed, remember to undo the quiet.  
+
# If the above ~quiet was not timed, remember to undo the quiet.  
 +
 
 +
= Remember to keep logs and documentation on Titan pads. =
  
== Remember to keep logs and documentation on Titan pad. ==
+
Thanks for reading!

Revision as of 02:43, 5 October 2014

Summing up the responsibilities of a Moderator would be the word "guidance". Moderators with the power to manage users, their primary function is to enforce the rules and attempt to keep a positive environment! They represent our network and make sure that things are going smoothly. They don't have the responsibility of kick/banning people and their primary goal is to be helpful and positive. The following powers are granted to all moderators in all channels where TripBot has OP. Note: Just because TripBot has OP does not mean it's an official TripSit room. Whenever you have doubts/need advice/help, do not forget about ~teamtripsit!

Notify

/msg TripBot ~notify <channel> <event>

Moderators will make heavy use of the ~notify command to keep records of events on the network, and should be used every time you have to verbally warn a user. This is our primary mode of communication between all staff members. You can notify different levels of staff by choosing either #teamtripsit or #tripsit.me. The former will send a notify to all staff, and the latter to only moderators and above.

Reports

/msg TripBot ~report <user> <reason>

<reason> should be as descriptive as possible, and may even include a link to a pad of logs. Moderators will receive notifications of user 'reports' which take place in a certain room. If you're around, please respond to these reports and follow up with a ~notify stating you have dealt with the situation (detailed ~report handling procedure below.) This is something that is sometimes abused by people. When a report is filed wrongfully, explain to the issuer that it is not something to abuse; repeat offenders should be ~warn'ed.

Warning

/msg TripBot ~warn <user> <reason> 

You can provide an automatic warn when placing a ~quiet by including #warn in the reason.

You can see a user's previous warnings with ~warnings username.

Warnings are counted and permanently stored online for staff to view past events. These should be used as much as possible, as it provides a good record for us when considering a ban. The user is not notified of the warning when it is issued; it is only used for internal record keeping. Verbal warnings suffice most of the time, but when there is repeat behavior or serious offenses such as sourcing it is good to make a note of it.

Quiet

/msg TripBot ~quiet 

<time in minutes> is optional if you intend to manually remove the quiet when the situation has passed.

<#room> is optional if you are using the command in the target room.

#warn is used to automatically apply a warning with the quiet reason.

As a Moderator, this command will be your primary mode of recourse against a problem user. This command prevents the user from speaking in that channel or changing their nickname; and also sends a notify to staff in that channel. It is an excellent tool for trolls and rowdy users who need a small break to cool off. It's usually better to employ a timed quiet rather than a permanent one, since this is difficult to follow up and is more of a 'permanent' solution, which isn't generally the intended use of a quiet.

Often a good method of 'moderation' is simply to attempt to guide a channel into a reasonable conversation. It's almost always better to try and defuse a situation with your words, than to immediately move towards silencing or warning a user. Most people listen to reason, and simply changing the subject is often an effective tactic in ceasing any buffoonery. ~question can be used to try to pull in a random conversation topic. Should trying to change the topic fail, one quiet is usually enough to change the subject quickly.

Rule Breaking Procedure

As a member

  1. ~report the user

As a TripSitter

  1. Verbal warning to please chill out or leave the room.
  1. In the event of serious trolls, this may be skipped.
  1. ~quiet <time> <#channel> <username> <reason> to quiet problematic users in #tripsit.
  2. ~report <user> and discuss the problem with other staff in #teamtripsit.
  3. Join #tripsit.me and say ~teamtripsit

As a Moderator

When you receive a ~report about a user, or witness the activity yourself:

  1. Verbal warning to please chill out.
  2. If user is doing a serious infraction, this may be skipped, and you may immediately:
  3. ~quiet the user for a specified time limit.
  1. For minor infractions 10 minutes is a pretty good number.
  1. Talk to the user.
  1. This may be the most important step. A user needs to know what they did wrong and should hear it from a human rather than a robot.
  1. ~warn the user (if necessary) providing information about the encounter.
  1. Warning will be sent via PM on most occasions as to avoid drama in the main channels and a note will be added to their file on Titan pad.
  2. Occasionally public warnings will be issued.
  1. If a ~warn is not necessary, ~notify #tripsit.me of the outcome of the interaction.
  2. If the above ~quiet was not timed, remember to undo the quiet.

Remember to keep logs and documentation on Titan pads.

Thanks for reading!

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