TripSitter Orientation - Revision history

Winter: /* Commands */

2021-11-22T01:25:38Z

Commands

← Older revision		Revision as of 20:25, 21 November 2021
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	~gettripsitentries to receive them, ~notripsitentries to stop receiving them.		~gettripsitentries to receive them, ~notripsitentries to stop receiving them.

			== Timeouts and Quiets ==

			Users who refuse to cooperate with staff or otherwise break the rules may be quieted depending on the severity of the infraction. As a TripSitter, and in keeping the peace, this is something you may need to do at times. Typically, a simple 10 minute timeout will suffice, but a more lengthy quiet may be called for if the user is persistent in breaking rules. The syntax for quieting users is as follows:

			'''Syntax: /msg tripbot ~quiet <duration> [m\|h] <#channel> <user> <reason>

			A 10 minute timeout can be invoked like this:

			'''Syntax: ~timout <user> <reason>

	[[Category:TripSit]]		[[Category:TripSit]]

Scritch at 17:44, 24 September 2019

2019-09-24T17:44:26Z

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	== Managing Tripsitters ==		== Managing Tripsitters ==

	The #tripsitters channel is our control room for discussing and managing tripsitting encounters. As a tripsitter staff member you will be expected to lead other people who are helping in providing an organised and quality tripsitting experience to our users.		The #tripsitters channel is our control room for discussing and managing tripsitting encounters. As a tripsitter staff member you will be expected to lead other people who are helping in providing an organised and quality tripsitting experience to our users.

	This involves pulling people who are helping out in the assistance channels into #tripsitters, and using it to give tips and help to people who are helping. You can also monitor this channel to see a summary of activity in the assistance channels, and receive alerts for when somebody needs help or may not be receiving help (are talking to themselves in the channel).		This involves pulling people who are helping out in the assistance channels into #tripsitters, and using it to give tips and help to people who are helping. You can also monitor this channel to see a summary of activity in the assistance channels, and receive alerts for when somebody needs help or may not be receiving help (are talking to themselves in the channel).
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	Rarely, a user who joins an assistance channel is in a state beyond help. This can arise from them simply being unresponsive or refusing to accept advice in the face of dangerous behaviour, or in the case that the user needs to seek medical attention. In such a case, it's acceptable to ~quiet the user in #tripsit, with a note of what the user needs to do. For example, in the past we have quieted users with the reason of "Call EMS immediately".		Rarely, a user who joins an assistance channel is in a state beyond help. This can arise from them simply being unresponsive or refusing to accept advice in the face of dangerous behaviour, or in the case that the user needs to seek medical attention. In such a case, it's acceptable to ~quiet the user in #tripsit, with a note of what the user needs to do. For example, in the past we have quieted users with the reason of "Call EMS immediately".

	Since these cases are rare and these measures should not be applied lightly, it's generally a good idea to discuss the user in #teamtripsit and get some confirmation that we cannot help. If the user continues to cause problems on the network after being quieted in the assistance channel, refer the situation to a moderator.		Since these cases are rare and these measures should not be applied lightly, it's generally a good idea to discuss the user in #teamtripsit and get some confirmation that we cannot help. If the user continues to cause problems on the network after being quieted in the assistance channel, refer the situation to a moderator. If you need immediate help with a situation and can't get anyone to respond in #teamtripsit, using the ~teamtripsit command will ping everyone in the channel, hopefully getting someone's attention.

	== Crowding ==		== Crowding ==

Reality at 14:47, 16 May 2018

2018-05-16T14:47:58Z

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	If you are entering an on-going tripsitting session, try to either read the scrollback or read any notifications made for this user to gain the wider context before joining the fray.		If you are entering an on-going tripsitting session, try to either read the scrollback or read any notifications made for this user to gain the wider context before joining the fray.

			= Commands =

			This section contains some specific usage information for commands relevant to tripsitter staff.

			== Notifications ==

			As a tripsitter, you will receive general notifications and updates via tripbot notifications in PM. Tripbot also automatically generates reports for tripsitting encounters, which you can monitor in the #tripsitters channel.

			You're not required to do notifications for tripsitting encounters, however if you would like to go above and beyond, you can certainly make a new notify with extra details not contained in the first notify, called an update notification. The details of how to send an update notify are so:

			'''Syntax: /msg tripbot ~notify <#room> <message> <@assistant> <#drug> <#update>'''

			* <#room> is the room that you want the command to be sent to. Everyone voiced in that room will receive the notification. You need to prefix this with #.

			* <user> is the nickname of the user who was assisted and should always be the first word in the notify. Tripbot automatically attaches the host of the first word to the notify.

			* <message> is whatever the new information is. Maybe someone's experience quickly spiraled downhill, or perhaps they improved!

			* <@assistant> are other people in the channel who helped you out with the <user>. You need to prefix each assistant with a @ before their username.

			* <#drug> is the name of the drug which was involved, you can include one or more which were involved.

			** If a drug has many aliases, any are acceptable. For example, #alprazolam is just as good as #xanax.

			** If the encounter involved more general questions about a particular class of drug, you can use e.g. #psychedelics.

			* <#update> This signifies that the notify you're sending is not for a new person, but updating the status of someone who has already been helped.

			Examples:

			* ~notify #tripsit Tripsitme_8192 came back in to let us know that they got a friend to watch over them.

			* ~notify #tripsit Tripsitme_8192 @toasterlizard also helped #update.

			You are also encouraged to use the function to notify #teamtripsit if you wish to send announcements to other staff. Use this as much as you'd like. Notifications sent to you while offline will be stored and you'll be notified of them when you next log into IRC.

	== #tripsit Entry Alerts ==		== #tripsit Entry Alerts ==

Reality at 14:35, 16 May 2018

2018-05-16T14:35:55Z

← Older revision		Revision as of 09:35, 16 May 2018
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	If you are entering an on-going tripsitting session, try to either read the scrollback or read any notifications made for this user to gain the wider context before joining the fray.		If you are entering an on-going tripsitting session, try to either read the scrollback or read any notifications made for this user to gain the wider context before joining the fray.

			== #tripsit Entry Alerts ==

			Entry Alerts will alert you when a previously unrecognised user enters #tripsit who may potentially need help.

			~gettripsitentries to receive them, ~notripsitentries to stop receiving them.

	[[Category:TripSit]]		[[Category:TripSit]]

Reality at 15:53, 14 May 2018

2018-05-14T15:53:47Z

Show changes

Reality: modernisations

2018-03-06T21:08:39Z

modernisations

Show changes

Bjorn: /* Basic Tripbot Commands */ fixed addnote command

2018-02-12T14:35:42Z

Basic Tripbot Commands: fixed addnote command

← Older revision		Revision as of 09:35, 12 February 2018
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	==Note==		==Note==

	"Syntax: /msg tripbot ~~~note~~ <user> <message>		"Syntax: /msg tripbot ~addnote <user> <message>
	This command is for adding notes to users. The user won't get notified about it. The intention is to put information in here that you find relevant. Some examples would be if you quieted a user and forgot to put in a reason. You've given a user a verbal warning or if a user is asking about dangerous combos / refusing HR advice.		This command is for adding notes to users. The user won't get notified about it. The intention is to put information in here that you find relevant. Some examples would be if you quieted a user and forgot to put in a reason. You've given a user a verbal warning or if a user is asking about dangerous combos / refusing HR advice.

Bjorn: /* Basic Tripbot Commands */ added ~note

2018-02-11T17:42:57Z

Basic Tripbot Commands: added ~note

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	Example: /msg tripbot ~report #drugs Teknos is being a jerk.		Example: /msg tripbot ~report #drugs Teknos is being a jerk.

			==Note==

			"Syntax: /msg tripbot ~note <user> <message>
			This command is for adding notes to users. The user won't get notified about it. The intention is to put information in here that you find relevant. Some examples would be if you quieted a user and forgot to put in a reason. You've given a user a verbal warning or if a user is asking about dangerous combos / refusing HR advice.

	== Quiet ==		== Quiet ==

Bjorn: /* Wiki */ fixed link

2017-12-17T00:04:33Z

Wiki: fixed link

← Older revision		Revision as of 19:04, 16 December 2017
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	This Wiki is a good source for information about the network, harm reduction information and staff information.		This Wiki is a good source for information about the network, harm reduction information and staff information.
	Especially [[Category:Guides~~\|List~~ of ~~wiki guides]] and [[List_of_IRC_bot_commands\|List of IRC bot commands]~~]		Especially [https://wiki.tripsit.me/wiki/Category:Guides index of Guides]

	= Basic Tripbot Commands =		= Basic Tripbot Commands =

Bjorn: /* Wiki */ added links to the wiki sections

2017-12-17T00:02:43Z

Wiki: added links to the wiki sections

← Older revision		Revision as of 19:02, 16 December 2017
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	This Wiki is a good source for information about the network, harm reduction information and staff information.		This Wiki is a good source for information about the network, harm reduction information and staff information.
			Especially [[Category:Guides\|List of wiki guides]] and [[List_of_IRC_bot_commands\|List of IRC bot commands]]

	= Basic Tripbot Commands =		= Basic Tripbot Commands =