Staff Orientation - Revision history

Winter: /* IRC */

2021-11-22T01:26:51Z

IRC

← Older revision		Revision as of 20:26, 21 November 2021
Line 56:		Line 56:
	*'''#tripsit.me''': This is the meta-TripSit channel. We discuss things that impact the network outside of IRC or when a serious issue needs to be talked about in a quieter room. Tripsitters are welcome to join to discuss a particular issue but not to idle. Other non-staff may join this room to discuss an issue with the upper-admin team, but they are not allowed to idle after their issue is resolved.		*'''#tripsit.me''': This is the meta-TripSit channel. We discuss things that impact the network outside of IRC or when a serious issue needs to be talked about in a quieter room. Tripsitters are welcome to join to discuss a particular issue but not to idle. Other non-staff may join this room to discuss an issue with the upper-admin team, but they are not allowed to idle after their issue is resolved.

	=== TripCloud ===		<!-- === TripCloud ===

	TripCloud is our document handling platform, hosted [https://cloud.tripsit.me here]. We have a large amount of documents here on different subjects.		TripCloud is our document handling platform, hosted [https://cloud.tripsit.me here]. We have a large amount of documents here on different subjects.

	*Only staff members have access to the cloud by default. Message an admin if you lack access.		*Only staff members have access to the cloud by default. Message an admin if you lack access.
			-->
	=== Emails ===		=== Emails ===

Winter: /* Note */

2021-11-22T01:18:45Z

Note

← Older revision		Revision as of 20:18, 21 November 2021
Line 92:		Line 92:

	This command is for adding notes to users. The user won't get notified about it. The intention is to put information in here that you find relevant. Some examples would be if you quieted a user and forgot to put in a reason. You've given a user a verbal warning or if a user is asking about dangerous combos / refusing HR advice.		This command is for adding notes to users. The user won't get notified about it. The intention is to put information in here that you find relevant. Some examples would be if you quieted a user and forgot to put in a reason. You've given a user a verbal warning or if a user is asking about dangerous combos / refusing HR advice.

			To display the notes of a user, run ~notes <user>

	== Notify ==		== Notify ==

Winter: /* Emails */

2021-11-22T01:17:39Z

Emails

← Older revision		Revision as of 20:17, 21 November 2021
Line 64:		Line 64:
	=== Emails ===		=== Emails ===

	Staff members are entitled to an @tripsit.me email address. This email should be used for staff communication only.		Staff members are entitled to an @tripsit.me email address when needed for communication. This email should be used for staff communication only.

	=== /r/tripsit subreddit ===		=== /r/tripsit subreddit ===

Winter: /* Staff Roles */

2021-11-22T01:16:35Z

Staff Roles

← Older revision		Revision as of 20:16, 21 November 2021
Line 30:		Line 30:

	* [https://wiki.tripsit.me/index.php?title=TripSitter_Orientation TripSitters] – These are the backbone of the network. Providing assistance in our tripsitting channels, and limited user management.		* [https://wiki.tripsit.me/index.php?title=TripSitter_Orientation TripSitters] – These are the backbone of the network. Providing assistance in our tripsitting channels, and limited user management.
	* [http://wiki.tripsit.me/wiki/Guardian_Orientation Guardians] – Entry-level position maintaining a positive environment, often with a focus on a particular channel. Limited moderation powers.		<!--* [http://wiki.tripsit.me/wiki/Guardian_Orientation Guardians] – Entry-level position maintaining a positive environment, often with a focus on a particular channel. Limited moderation powers. -->
	* [http://wiki.tripsit.me/wiki/Moderator_Orientation Moderators] – Keeping the peace and ensuring a positive environment throughout the network.		* [http://wiki.tripsit.me/wiki/Moderator_Orientation Moderators] – Keeping the peace and ensuring a positive environment throughout the network.
	* [https://wiki.tripsit.me/wiki/Contributor_Orientation Contributors] - Contribute to the HR resources provided by TripSit.		* [https://wiki.tripsit.me/wiki/Contributor_Orientation Contributors] - Contribute to the HR resources provided by TripSit.

Scritch: /* Required Staff Channels */

2018-05-16T15:11:04Z

Required Staff Channels

← Older revision		Revision as of 10:11, 16 May 2018
Line 44:		Line 44:
	All staff members should be on at least these channels:		All staff members should be on at least these channels:

	* '''#tripsit''', '''#tripsit1'', '''#tripsit2''', '''#tripsit3'''': Our flagship channels for immediate assistance. Please idle here and if you see someone ping you with the !tripsit or ~tripsit command do your best to respond. Remember: KIP! (Keep it positive!)		* '''#tripsit''', '''#tripsit1''', '''#tripsit2''', '''#tripsit3''': Our flagship channels for immediate assistance. Please idle here and if you see someone ping you with the !tripsit or ~tripsit command do your best to respond. Remember: KIP! (Keep it positive!)

	* '''#tripsitters''': Our "control room" for discussing and managing experiences in #tripsit. Use this channel to discuss tripsitting cases, and to help other tripsitters.		* '''#tripsitters''': Our "control room" for discussing and managing experiences in #tripsit. Use this channel to discuss tripsitting cases, and to help other tripsitters.

Reality: /* Other Staff Rooms */

2018-05-16T15:00:12Z

Other Staff Rooms

← Older revision		Revision as of 10:00, 16 May 2018
Line 55:		Line 55:

	*'''#tripsit.me''': This is the meta-TripSit channel. We discuss things that impact the network outside of IRC or when a serious issue needs to be talked about in a quieter room. Tripsitters are welcome to join to discuss a particular issue but not to idle. Other non-staff may join this room to discuss an issue with the upper-admin team, but they are not allowed to idle after their issue is resolved.		*'''#tripsit.me''': This is the meta-TripSit channel. We discuss things that impact the network outside of IRC or when a serious issue needs to be talked about in a quieter room. Tripsitters are welcome to join to discuss a particular issue but not to idle. Other non-staff may join this room to discuss an issue with the upper-admin team, but they are not allowed to idle after their issue is resolved.

	~~== Other == You can also find this information, along with some usage guidelines, on the individual position orientation pages.~~

	=== TripCloud ===		=== TripCloud ===

Reality at 14:58, 16 May 2018

2018-05-16T14:58:12Z

← Older revision		Revision as of 09:58, 16 May 2018
Line 15:		Line 15:
	== Keep the Peace ==		== Keep the Peace ==

	You will be expected to know the network policies and procedures as listed [http://wiki.tripsit.me/wiki/TripSit_Rules here]. Regardless of their role, staff will enforce our rules, recognize misinformation, request citations when needed, and deal with trolls. Remember: No info > bad info. If a user is trolling, becoming overly aggressive, or otherwise causing a problem, staff may ~quiet (syntax below) them in #tripsit and #sanctuary, and ~report them in other channels. Non-staff are welcome to ~report them, and a staff member will come by to take care of it.		You will be expected to know the network policies and procedures as listed [http://wiki.tripsit.me/wiki/TripSit_Rules here]. Regardless of their role, staff will enforce our rules, recognize misinformation, request citations when needed, and deal with trolls. Remember: No info > bad info. If a user is trolling, becoming overly aggressive, or otherwise causing a problem, staff may ~quiet (syntax below) them in #tripsit and #sanctuary, and ~report them in other channels. Non-staff are welcome to ~report them, and a staff member will come by to take care of it. Refer to the [https://wiki.tripsit.me/wiki/Rule_Breaking_Procedure rule breaking procedure] for more information.

	== Populate other channels ==		== Populate other channels ==

Reality at 14:55, 16 May 2018

2018-05-16T14:55:35Z

← Older revision		Revision as of 09:55, 16 May 2018
Line 94:		Line 94:

	This command is for adding notes to users. The user won't get notified about it. The intention is to put information in here that you find relevant. Some examples would be if you quieted a user and forgot to put in a reason. You've given a user a verbal warning or if a user is asking about dangerous combos / refusing HR advice.		This command is for adding notes to users. The user won't get notified about it. The intention is to put information in here that you find relevant. Some examples would be if you quieted a user and forgot to put in a reason. You've given a user a verbal warning or if a user is asking about dangerous combos / refusing HR advice.

			== Notify ==

			/msg TripBot ~notify <channel> <event>

			Staff can use the ~notify command to keep records of events on the network. This is used when something happens that doesn't fit elsewhere, and you feel it would be good information to recall later. You can notify different levels of staff by choosing the channel you send the notify to. For example, notifying #moderators will notify all Moderators and above, while notifying #teamtripsit will include TripSitters and above.

	= Applications and New Staff =		= Applications and New Staff =

Reality: /* Basic Staff Commands */

2018-05-16T14:52:06Z

Basic Staff Commands

← Older revision		Revision as of 09:52, 16 May 2018
Line 79:		Line 79:
	= Basic Staff Commands =		= Basic Staff Commands =

	This section will list the basic tripbot commands you'll use in the course of your activity as staff~~, split up by position~~. ~~You can find information about how~~ to ~~use the commands~~ on the ~~individual position~~ orientation ~~pages, and about the wider set of commands available at~~ [http://wiki.tripsit.me/wiki/List_of_IRC_bot_commands ~~here~~]~~, or by asking another staff member~~.		This section will list the basic tripbot commands you'll use in the course of your activity as staff. There are additional commands relevant to your particular position described on the orientation page for that role. [http://wiki.tripsit.me/wiki/List_of_IRC_bot_commands This page] also describes some more general tripbot commands.

	== ~~TripSitter~~ ==		== Report ==

	* ~~~notify~~		'''Syntax: /msg tripbot ~report <#room> <user> <message>'''
	* ~timeout

	~~== Guardian ==~~		As a Tripsitter, this command will primarily be used to get the attention of more staff to a problem user in channels besides the #tripsit channels or #sanctuary. This will send a notice to everyone voiced in the room reported to. In dealing with a report, you will have the ability to ~quiet users (explained below), and we ask that you send a ~notify to #teamtripsit to acknowledge that staff has followed through on the report and what the outcome was. Encourage regular users to employ use of this command, we rely on reports to know when things are not right.

	* ~~~notify~~		Example: /msg tripbot ~report #drugs Teknos is being a jerk.
	* ~timeout
	* ~quiet
	* ~unquiet
	* ~warn
	* ~addnote

	== ~~Moderator~~ ==		==Note==

	* ~notify		"Syntax: /msg tripbot ~addnote <user> <message>
	* ~timeout
	* ~quiet		This command is for adding notes to users. The user won't get notified about it. The intention is to put information in here that you find relevant. Some examples would be if you quieted a user and forgot to put in a reason. You've given a user a verbal warning or if a user is asking about dangerous combos / refusing HR advice.
	* ~unquiet
	* ~warn
	* ~addnote
	* ~nban
	* ~nunban

	= Applications and New Staff =		= Applications and New Staff =

Reality at 14:45, 16 May 2018

2018-05-16T14:45:50Z

← Older revision		Revision as of 09:45, 16 May 2018
Line 32:		Line 32:
	* [http://wiki.tripsit.me/wiki/Guardian_Orientation Guardians] – Entry-level position maintaining a positive environment, often with a focus on a particular channel. Limited moderation powers.		* [http://wiki.tripsit.me/wiki/Guardian_Orientation Guardians] – Entry-level position maintaining a positive environment, often with a focus on a particular channel. Limited moderation powers.
	* [http://wiki.tripsit.me/wiki/Moderator_Orientation Moderators] – Keeping the peace and ensuring a positive environment throughout the network.		* [http://wiki.tripsit.me/wiki/Moderator_Orientation Moderators] – Keeping the peace and ensuring a positive environment throughout the network.
			* [https://wiki.tripsit.me/wiki/Contributor_Orientation Contributors] - Contribute to the HR resources provided by TripSit.

	= Communication and Resources =		= Communication and Resources =
Line 55:		Line 56:
	*'''#tripsit.me''': This is the meta-TripSit channel. We discuss things that impact the network outside of IRC or when a serious issue needs to be talked about in a quieter room. Tripsitters are welcome to join to discuss a particular issue but not to idle. Other non-staff may join this room to discuss an issue with the upper-admin team, but they are not allowed to idle after their issue is resolved.		*'''#tripsit.me''': This is the meta-TripSit channel. We discuss things that impact the network outside of IRC or when a serious issue needs to be talked about in a quieter room. Tripsitters are welcome to join to discuss a particular issue but not to idle. Other non-staff may join this room to discuss an issue with the upper-admin team, but they are not allowed to idle after their issue is resolved.

	== Other ==		== Other == You can also find this information, along with some usage guidelines, on the individual position orientation pages.

	=== TripCloud ===		=== TripCloud ===
Line 78:		Line 79:
	= Basic Staff Commands =		= Basic Staff Commands =

	This section will list the basic tripbot commands you'll use in the course of your activity as staff, split up by position. You can find information about how to use the commands, and about the wider set of commands available at [http://wiki.tripsit.me/wiki/List_of_IRC_bot_commands here], or by asking another staff member~~. You can also find this information, along with some usage guidelines, on the individual position orientation pages~~.		This section will list the basic tripbot commands you'll use in the course of your activity as staff, split up by position. You can find information about how to use the commands on the individual position orientation pages, and about the wider set of commands available at [http://wiki.tripsit.me/wiki/List_of_IRC_bot_commands here], or by asking another staff member.

	== TripSitter ==		== TripSitter ==