This document is the primary staff orientation document. It includes a general overview of the network, and coverage of staff members‘ duties, responsibilities, and expectations. Articles containing additional information, including specific information related to particular staff roles will also be linked from here. Please ensure that you are familiar with these articles, as they will teach you what you need to know to perform your role.
The TripSit network was founded by Techno_shaman (Teknos) in reddit.com/r/tripsit on September 26th, 2011. It progressed into an IRC channel on September 2, 2012 and continues to increase its focus around harm reduction and providing a safe community for the world's Psychonaut community. It has since grown into a website, live web radio, and social network. So far, we have helped countless people in many different ways. We have been featured by MAPS and we've had several news articles written about us. We're currently expanding our social network and working on developing a real-life presence at festivals and concerts, and you're invited to be a part in the next step in growing our network.
Staff members are positive, nice, respectful and professional in their dealings with members whether regular or staff; they represent the entire network! We want people who have leadership skills and can enforce rules while still promoting a positive environment. They guide conversation to an acceptable level of quality by being firm, while maintaining a positive and supportive attitude.
All staff members agree to uphold the code of conduct.
You will be expected to know the network policies and procedures as listed here. Regardless of their role, staff will enforce our rules, recognize misinformation, request citations when needed, and deal with trolls. Remember: No info > bad info. If a user is trolling, becoming overly aggressive, or otherwise causing a problem, staff may ~quiet (syntax below) them in #tripsit and #sanctuary, and ~report them in other channels. Non-staff are welcome to ~report them, and a staff member will come by to take care of it.
Move conversations to appropriate channels, for example: #psychonaut' for spiritual talk, #lounge for general chat, #psychopharm for chemistry discussion, #sanctuary for positive trip environment' and #tripsitvip for regulars chat.
Try to get involved with the various other TripSit projects. Learn to DJ, contribute to the Wiki. Contribute Contribute Contribute! We want you on the team! We want your input! Speak to operators or admins to find out what you can work on.
While we want all of our staff members to be role models and regular contributors. All staff supervise and advance a part of the TripSit network. Please ensure you are familiar with the role-specific orientation documents linked below.
Communication is extremely important and as such our team communicates in a number of different ways.
All staff members should be on at least these channels:
TripCloud is our document handling platform, hosted here. We have a large amount of documents here on different subjects.
Staff members are entitled to an @tripsit.me email address. This email should be used for staff communication only.
Remember that a fair amount of tripsitting happens on the /r/tripsit subreddit, so try to check there frequently for anyone who needs help! If you're a heavy reddit user, you can ask Teknos to be made a moderator on the subreddit. Once this happens, you will be asked to comment and flair posts.
This Wiki is a good source for information about the network, harm reduction information and staff information. Especially index of Guides
This section will cover a few basic tripbot commands you'll need. You can find more information about there here or by asking another staff member.
Notifications are a main source of communication on our network. As a tripsitter, you will receive general notifications and updates via tripbot notifications in PM. Tripbot also automatically generates reports for tripsitting encounters, which you can monitor in the #tripsitters channel.
You're not required to do notifications for tripsitting encounters, however if you would like to go above and beyond, you can certainly make a new notify with extra details not contained in the first notify, called an update notification. The details of how to send an update notify are so:
Syntax: /msg tripbot ~notify <#room> <message> <@assistant> <#drug> <#update>
You are also encouraged to use the function to notify #teamtripsit if you wish to send announcements to other staff. Use this as much as you'd like. Notifications sent to you while offline will be stored and you'll be notified of them when you next log into IRC.
Entry Alerts will alert you when a previously unrecognised user enters #tripsit who may potentially need help.
~gettripsitentries to receive them, ~notripsitentries to stop receiving them.
Syntax: /msg tripbot ~report <#room> <user> <message>
As a Tripsitter, this command will primarily be used to get the attention of more staff to a problem user in channels besides the #tripsit channels or #sanctuary. This will send a notice to everyone voiced in the room reported to. In dealing with a report, you will have the ability to ~quiet users (explained below), and we ask that you send a ~notify to #teamtripsit to acknowledge that staff has followed through on the report and what the outcome was. Encourage regular users to employ use of this command, we rely on reports to know when things are not right.
Example: /msg tripbot ~report #drugs Teknos is being a jerk.
"Syntax: /msg tripbot ~addnote <user> <message>
This command is for adding notes to users. The user won't get notified about it. The intention is to put information in here that you find relevant. Some examples would be if you quieted a user and forgot to put in a reason. You've given a user a verbal warning or if a user is asking about dangerous combos / refusing HR advice.
Syntax: /msg tripbot ~quiet [time(<integer><units>)] <user> <reason>
[time] is optional if you intend to manually remove the quiet when the situation has passed, where <integer> is a number and <units> is either h or m, for hours or minutes respectively.
Example: (in either #tripsit, its overflow channels or #sanctuary) ~quiet 5m Teknos Being a jerk.
This command can be given to users to give them a 'time out' in a room. This will prevent the user from talking, but only in this room. You can set the time limit to your discretion, but generally small issues don't need more than a 5-10 minute quiet to get the point across. There is a
Syntax: /msg tripbot ~timeout [channel] <user> <reason>
In other channels, such as #drugs, we prefer that tripsitters use the ~timeout command, which will quiet a user for a ten minute period. If a user is given three timeouts within an hour, then they will be permanently quieted until a moderator can review the situation.
The channel argument may be omitted if you run the command in the channel, rather than in PM to tripbot.
If you or someone you know wants to join Team TripSit then direct them to this page.